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Refund Policy

A Legal Disclaimer

1. General Refund Rights Under Australian Consumer Law

Atlas IT complies with the Australian Consumer Law (ACL), which guarantees statutory rights for refunds, repairs, or replacements for:

  • Faulty products (e.g., hardware defects).

  • Major service failures (e.g., incorrect repairs).

  • Misrepresented goods (not as described).

These rights cannot be waived and apply regardless of any store policy.

2. Refunds for Products (Hardware/Software)

Eligibility:

  • Faulty items: Refund/replacement provided if the product is defective, unfit for purpose, or doesn’t match descriptions.

  • Change of mind:

    • Unopened hardware: Refund or store credit within 14 days (restocking fee may apply).

    • Software/licenses: No refunds once activated (due to licensing restrictions).

Process:

  1. Proof of purchase (receipt/invoice) required.

  2. Return the item in original packaging (where possible).

  3. Refunds issued via original payment method within 7 business days.

3. Refunds for Repair Services

  • Failed repairs: If a repair doesn’t resolve the issue, we will re-repair at no cost or provide a partial/full refund.

  • Diagnostic fees: Non-refundable if the customer declines further repairs.

  • Data loss: No refunds for data loss (customers must back up data beforehand).

4. Non-Refundable Items/Services

  • Software licenses/digital downloads (after activation).

  • Custom-ordered parts (unless faulty).

  • Labor charges for completed repairs (unless service was faulty).

5. How to Request a Refund

Contact us within 30 days of purchase/service:

6. Exceptions

  • Refunds may be denied if:

    • The product was damaged by misuse (e.g., liquid spills, physical abuse).

    • Warranty voided by unauthorized modifications.

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