Shipping Policy

1. Shipping Areas

Atlas IT currently ships to Australian addresses only. We do not offer international shipping.

2. Shipping Costs

• Orders under $300: Flat rate of $12.99 AUD.

• Orders $300 and over: Free shipping.

All prices include GST (where applicable).

3. Order Processing Time

• Payment must be processed before we order your items. This typically takes 1-2 business days.

• Once payment is confirmed, we will place the order with our suppliers.

4. Delivery Timeframes

Delivery times vary depending on supplier stock availability and courier services. Generally:

• Metro areas: 3-7 business days after processing.

• Regional/remote areas: 5-10 business days after processing.

(Note: These are estimates only—delays may occur due to courier delays or stock shortages.)

5. Tracking Your Order

Once shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

6. Shipping Providers

We use reputable couriers such as Australia Post, Toll, or StarTrack, depending on the destination and item size.

7. Incorrect or Damaged Deliveries

• Wrong item received? Contact us within 48 hours of delivery at info@atlas-it.com.au.

• Damaged in transit? Take photos of the packaging and product, and email us immediately.
  We will arrange a replacement or refund as per our Refund Policy.

8. Change of Address

• If you need to update your shipping address, notify us before your order is processed.

• Once shipped, we cannot reroute packages.

9. Failed Deliveries

If a delivery attempt fails:

• The courier will usually leave a collection card.

• Unclaimed packages may be returned to us, and additional shipping fees may apply for resending.

10. Contact Us

For shipping inquiries:
📧 info@atlas-it.com.au